Return Policy

At MERTINELLI LLC, we want you to love every piece you receive. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 7 days of delivery for eligible items.

To qualify for a return:

• Items must be unused, unworn, and in original condition
• All original packaging must be included
• Proof of purchase is required
• Items must not show signs of wear, damage, or alteration

Non-Returnable Items

For hygiene and quality assurance reasons, the following items are final sale and cannot be returned:

• Earrings
  
• Sale or clearance items
• Gift cards

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue quickly.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on your bank or payment provider

Shipping fees are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Contact Us

For return requests or questions, please contact us at:

Email: jewelry@mertinelli.com
Instagram / Facebook: @mertinellillc
Business Name: Mertinelli LLC