Shipping policy

Shipping Policy

At MERTINELLI LLC, we carefully prepare each order to ensure your jewelry arrives safely and beautifully packaged.

Orders are processed within 1–3 business days after payment is confirmed.

Please note:

Orders are not processed on weekends or holidays
During sales, holidays, or high-volume periods, processing times may be slightly longer

Estimated delivery times depend on your location:

Please note that shipping times are estimates and may vary due to carrier delays beyond our control.

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer:

Once your order has shipped, you will receive a confirmation email or message with tracking information (if available).

Please allow up to 24–48 hours for tracking updates.

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered and the package is returned to us, additional shipping charges may apply for reshipment.

We are not responsible for packages lost, delayed, or marked as delivered by the shipping carrier.

If you experience an issue, please contact the carrier directly. However, we will do our best to assist you whenever possible.

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of:

This helps us resolve the issue as quickly as possible.

For shipping questions, please contact us at:

Email: jewelry@mertinelli.com
Instagram / Facebook: @mertinellillc
Business Name: Mertinelli LLC